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Frequently Asked Questions

Is the responsibility for paying the Motor Vehicle Tax (MTV) the responsibility of the user or the car rental service provider?

The responsibility for payment of both MTV and other taxes belonging to the vehicle belongs to the company providing rental service.

Who pays for routine maintenance of the vehicle?

Routine maintenance fees of the vehicle are covered by the car rental company.

How are HGS usage and top-ups made?

Payment methods vary depending on the company offering your car rental service, but in general practice, all your tolls during your rental period are deducted from your deposit. This also includes penalized tolls.

In a possible case, how is the traffic fine paid?

According to the law in force, traffic fines are sent to the driver who rented the vehicle. Traffic fines are accessible via e-government.

What is a deposit and how is it applied?

The deposit amount, which is informed during the rental process, is debited from the credit card by the company offering the rental service on the day the vehicle is delivered. The deposit amount is collected at the stage of vehicle delivery in order to pay the extra fees at the end of the rental period. These extra fees include costs such as missing fuel, damage, additional services, additional assurances. If there are no extra charges during the rental period, the deposit amount will be returned to your credit card by the rental company within 10 days.

Where can I request an invoice?

You can easily submit your invoice requests by calling the RentiCar Contact Center at 0850 308 0 308. Following your request, your invoice will be sent to your e-mail address registered in our system as soon as possible.

What are the expenditure items included in the rental fee and which types of expenditures are excluded?

In addition to the rental price of your vehicle, Damage Liability Assurance, Theft Assurance and 20% Value Added Tax are included. Expense items charged in addition to the rental price are as follows:- Mileage Excess Fee: Although it varies according to the company offering the car rental service, the right to use kilometers in daily car rental service is generally limited. Excess mileage fee varies on the basis of vehicle group and you can obtain detailed information from RentiCar Contact Center at 0850 308 0 308 or the company you rented your car from.- Other items: Fuel Oil, Personal Accident Assurance, Mini Damage Assurance, Discretionary Financial Liability Assurance, One Way Fee, Interior Parts Insurance, 3rd party Liability Insurance, Delivery / Pick-up Fee according to office availability, Baby Seat, Navigation, Additional Driver and Bridge and Highway Crossing Device-Card Usage Fee, etc.- For vehicles returned with a missing / empty fuel tank during return, the fuel difference is charged together with the service fee.

Can I rent a car without a credit card?

The rental transaction can be made by debit or credit card. The deposit amount to be paid at the car rental office can only be paid with the credit card of the renter.

At what stage and why is my credit card information collected?

Credit card information is needed for reservation and vehicle delivery deposit transactions. The fast and reliable credit card payment method is preferred because it allows the reservation, deposit and subsequent fees to be realized without any problems.