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Frequently Asked Questions

What are the procedures/controls to be performed when picking up the vehicle?

Driver's license, driver's credit card, ID card and Reservation Information Form must be with you when you pick up the car. The deposit fee, which varies depending on the duration of the car rental, is collected from your credit card at the office of the car rental company. In addition, your Findex credit rating is checked by the car rental company.

What are the documents required for vehicle delivery?

Driver's license, driver's credit card, ID and Reservation Information Form must be with you when you pick up the vehicle.

Where to pick up the rented vehicle?

When the reservation process is completed, a Reservation Information Form is sent to you. The sent form contains the location information of the car rental office where you will pick up the vehicle. The vehicle can be picked up from the vehicle delivery location in this information.

What are the fuel-related issues to be considered during the vehicle delivery and return stages?

Fuel management practices may vary according to car rental companies. The general practice is to return the vehicle at the fuel level received.

What should be considered when returning the vehicle?

When you go to return the vehicle, you must have all the documents and items received at the delivery of the vehicle such as license, key, delivery form. The Vehicle Return Form must be filled out after the necessary controls are carried out together with the relevant company official at the vehicle.

What is the process and what are the obligations in case of early return of the vehicle?

In case of a condition that requires early refund, you can perform your transactions in accordance with the criteria specified in the rental agreement via www.renticar.com or by calling the RentiCar Contact Center at 0850 308 0 308. In this case, the price corresponding to the interval of days the vehicle is used according to the date to be refunded is taken as the basis and the transactions of the amount to be refunded are sent to the bank by our company within 3 business days. Banks generally refund the relevant amount to your credit card within 7 days.

What should be done if the rented vehicle cannot be delivered on the return day?

According to the rental agreement, the vehicle must be delivered at the promised time. If the delivery date of the vehicle is delayed for any reason, the car rental company or RentiCar Contact Center at 0850 308 0 308 should be contacted immediately.

What should be done if the return time of the vehicle is delayed?

Although it varies according to the contractual terms of the car rental companies, the general procedure in this regard is that the vehicle whose delivery is delayed is charged by calculating a one-day rental fee, provided that it is delivered at the same time on the day after the delivery date at the latest. In this case, you should contact the car rental company or RentiCar Contact Center at 0850 308 0 308.